Everyone's talking about employee engagement, right? We all know that you should never treat your team badly. But what almost no one understands about employee engagement is the concept of holistic engagement and how it impacts your client's experience. It's not employee incentives and an open office policy that helps you create a unified team, it's having your employees come up with the reason why they should be engaged daily.
And that can happen even if you are depending on someone else to solve your client/customer experience problems, as long as you're also providing them with proven strategies and tactics that work. Get started today with our cheat sheet.